FREQUENTLY ASKED QUESTIONS
Welcome to BELLA AURA FRAGRANCES!
Bella Aura Fragrances is owned and operated by Bella Aura Fragrances, LLC.
These are the Frequently Asked Questions for:
COVID 19
IF YOU NEED EXPEDITED SHIPPING PLEASE EMAIL US! Please allow 1-3 business days for your order to be processed and filled. This lead time does not include the shipping time. We are taking extra steps to ensure quality and safety by disinfecting all items before shipping out and using contactless pickups with our carriers. Please note shipping carriers are experiencing delays beyond our control.
COCO APRICOT CREME CANDLES
We use 100% pure Coco Apricot Créme wax grown in the U.S. We use a mixture of essential oils and perfume grade fragrances. Our fragrance oils are Phthalate and Paraben free and body safe. We use cotton wicks with recycled paper filaments for a clean lead free burn and our jars can be reused for drinking glasses, storage or as small planters.
PROPER CANDLE CARE
Always place your candle on a level, fire resistant surface and away from windows or drafts. Do not leave unattended. Candles should burn for 3-4 hours with each use. If a candle is extinguished before the wax pool melts to all edges of the container it will tunnel. To ensure maximum burn time we recommend trimming your wick to ¼” with a wick trimmer or nail clippers before each use when the wax and wick are firm, and letting the candle create a full melt pool with each use. Jars and tins will become very hot during the burn period, please avoid injury by waiting until the candle has been extinguished and cooled before handling.
To extinguish, use a candle snuffer or gently pinch the wick between damp finger tips. Avoid blowing the wick out as you may accidentally blow hot wax onto yourself or another surface. Do not try to extinguish or contain smoke using the metal lid, doing so will cause your candle wax to crater and your candle may not burn properly the next time, or will produce weaker fragrance output.
Some wax may cling to the sides or along the bottom of the jar after your candle burns down, that is ok. To reuse your jar you can fill it with boiling water to melt any leftover wax and let it sit until the wax solidifies on the surface and can be disposed of. Wipe your jar out with isopropyl alcohol and a paper towel (vegetable wax will easily be broken down by alcohol) to remove any final residue. Jars are dishwasher safe.
Bella Aura Fragrances is not responsible for any injury caused by misuse of product.
BURN TIMES
6oz Tin: burns approximately 30 hrs.
15oz Jar: burns approximately 80 hrs.
RETURN POLICY AND SHIPPING
Our current lead time is 1-3 business days for production and 5-7 days for shipping to reach you. We package everything with care, but if something arrives damaged please reach out to us at: info@bellaaurafragrances.com. To process a damage claim we must receive photos of the damaged items, the packaging it was shipped in and your order number so we can quickly work to replace it.
Unused candles may be returned within 14 days of purchase. Shipping is non-refundable and we are not responsible for return shipping costs, including exchanges. Choosing a scent online can be tricky, we get it! If you’d like to sample the scents we offer before committing, we suggest purchasing our 6oz tins.
CONTACT US
If you have questions or concerns about our FAQs, please contact us through our contact page or via the contact information below:
Bella Aura Fragrances - info@bellaaurafragrances.com